Their service department is pretty shady too.
Embarrassingly unprofessional. While under lemon law warranty my turbocharger failed. They jerked me around for THREE WEEKS, during which the car was un-drivable. Would not answer a single email and would not call me back. With no resolution in sight I was forced to spend $1,200 out of pocket to have it fixed myself. They eventually agreed to reimburse me $1,000...check showed up, $750. And Ron Jr. had the nerve to send a hand signed letter with the check saying "here's the agreed upon amount". Ridiculous.
I recommend that you do not go here.
They are SIMPLY the best. My only complaint is the Wifi - otherwise they have a very efficient service department. They go way above and beyond the call of duty.
He had no knowledge of the vehicle, couldn't tell me the difference between different models (he kept telling to to read the brochure) and generate made me feel like an inconvenience to his day. When I inquired about trim/color combinations they didn't have on their lot the pretty much told me it was to much trouble to locate and they wouldn't even look into another dealer's inventory until I paid for the car.
BEST SERVICE OUTSTANDING PEOPLE , NOT ALL ABOUT THE SALES LIKE OTHER DEALERS THEY ARE TRULY INTERESTED IN GETTING YOU WHAT YOU WANT
I received a recall notice from Honda for the battery sensor on my car approximately two months ago. I called to make an appointment and asked if they had the replacement part as I didn't want the temporary fix of applying adhesive. I was told that they did. Unfortunately I needed to change the appointment date and talked to a different person. I again asked if they had the replacement part and was assured that they did. I arrived this morning and some men who spoke limited English started checking my car over. I explained that I was there for the recall. They continued on and left me standing there. Finally, a service person came in and I again said that I was there for the recall and asked what they were doing to my car. Another man walked by and told me that I could go somewhere else if I wasn't happy. I told him that it wasn't neccesary to be rude and he kept on walking. The service desk girl said to have a seat in the waiting room. 45 minutes later my name was called and I asked what was done. She said it was a complimentary service to check the car and that an adhesive was applied to the sensor. I told her I had specifically asked If they had the replacement part twice and was told that they did. She said that the adhesive was Honda's directive. I repeated that I was told that they they had the part. Again she gave the robotic answer that it was a Honda policy. I repeated to her my question as to whether they had the replacement part and she said they did not. I am thoroughly disappointed and disgusted by the treatment I received at this business and would rate them a minus ten if possible! Disinterested and rude people are not good customer service!
I went 45 minutes out of my way to another Honda dealer and bought a car that very day, in the trim and color I wanted with no problem at all.
Fudge this place. I tried to buy a car here and the salesman basically made me beg him to test drive a car.
Morehead Honda is a US Car Dealer based in Newburgh, New York. Morehead Honda is located at 1000 Auto Park Pl, Newburgh, NY 12550, USA.
Please contact with Morehead Honda using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Morehead Honda opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Dealer in Newburgh