Abysmal customer service. Screen broken on phone, pay for the insurance program but was told in store that the insurance doesn't cover physical damage because "it was not sold to me like that" was then told to call Samsung to see what they would do. This is not the first unpleasant occasion I have had with this store and their staff,may have to switch providers. Can you hear me now?
SPRINT HAS THE WORSE SERVICE EVER!!! Plugged my phone in to be charged on 11/3, woke up and It was frozen. Took the phone to the Sprint store on route 300 in Newburgh. Cant tell you the HORRENDOUS service I got. They couldn't get the phone to work and mailed it out to Asurion. They called me back on Thursday 11/9 to tell me they couldn't figured out what was wrong. And they would be mailing out a new phone at no cost to the Sprint store. I asked did they transfer all my contacts and pictures over? They said no, that is done by the Sprint store, that when they get phones, that they wipe them out clean. So I was pissed, but couldn't be mad at Asurion, that was on My Sprint store. So Monday 11;13 around 4;30pm I called sprint and they said that phone still hadn't come in. I called them back around 4;30pm on Tuesday the 14th. Chris said again that the phone had not come in yet. I called Asurion and they tracked the phone down. It was signed for on Monday the 13th at 2;00 pm by Tyler. I called Chris back and asked him to check again, he came back on the line and said sorry, still not here. I said that I had just spoken to Asurion and that Tyler had signed for the phone 11/13TH AT 2PM. He said to give them a few minutes and he would call back. He called back 15 minutes later and said that they phone was there. Instead of just apologizing, he said Asurion had sent it over in a weird box and they didn't know what it was. You cant make this tuff up, just say, hey we dropped the ball, but no lets keep lying to customers. To make this whole matter even worse. Yesterday the 15th, I couldn't make it down to Sprint, so I asked my son to come up to my job and get the loaner phone they gave me and to go pick up my new phone. He calls me a hour later and says Dad its a 100 dollars, I asked him to put Chris on the phone. I said Chris, Asurion says it was free, he said its a 100, I said to please give my son back the loaner and that I would call Asurion and figure it out. My son calls me awhile later and said dad I got the new phone and im leaving it on the counter. He was trying to help, and when I called him. I asked him did Chris not tell you, that I said not to pay for it? He said no. I called Chris and asked him. Did I not tell you, that I didn't want the phone and to give my son back the loaner and he said yes. I said then why did you charge him the 100 dollars and he said because he said he would pay for it. After 15yrs and over a 200 bill a month, you figure this company would have some respect for there customers. I am going to switch over Company's and ask all my friends and family to switch over and repost this. SPRINT DOESNT CARE ABOUT ITS CUSTOIMERS!!!!
Has to be the worst Sprint store in the world. Always have a long wait and never enough people to help you. Lost the greatest rep in the world Shanee. Part two..just got helped by some young rep with an arrogant attitude. He told me I need to call customer care, he can't help me. Although he ultimately did help me, I felt he thought he was doing ME a favor.
The worst customer service I've EVER experienced!!! Not only was every rep too "busy" to even acknowledge me for the first 45 mins I stood there waiting, but they weren't even helping their customers anymore, they were chatting it up, one rep getting some girls number (literally, I swear!) one of the reps too busy looking at her own phone, and had the audacity to give me a nasty attitude when I asked her if she could answer a quick question for me. I'm pissed. The rudeness was unacceptable.. Either re staff or shut down because this store sucks!!
The service technician Tyler was very professional and helpful. All of the sprint employees were kind and all of the issues get resolved.
Sprint Store is a US Electronics Store based in Newburgh, New York. Sprint Store is located at 1217 NY-300 #3, Newburgh, NY 12550, USA.
Please contact with Sprint Store using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Sprint Store opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.