Ahead of the game. Super friendly staff at same time professional and competent.
Fast and Easy pickup and return process. I love this airport!!!
Deceptive, with a poor attitude toward customer service. I made an online reservation for a 1 day rental, because I needed a car while mine was in for service. I declined the collision damage waiver coverage ($9.00/day) because I did not need the coverage due to coverage from a credit card I was using. When I picked the car up, I did not look closely, so apparently I signed to accept that coverage, even though NO mention of it was made during the transaction at the counter. The next day, I called to extend my reservation, and I informed the agent I did not want the coverage. I was told that I needed to call the location directly, which I did. I was informed by an employee that she checked with the manager (Jennifer) who said since I had signed for the rental when I picked it up, they would not remove it. When I asked to speak to the manager, I was told she had stepped out, and it wasn't known when she'd return. I called back later, and was told the same thing. I need the car, thus why I rented one, so I am stuck with the agreement as is. Hertz billing said they only can help after the rental is complete and it is paid (Yeah, I'm sure they will be motivated then!) Never again from Hertz!
very homey service (very nice guy) although they don't have a pick up drop off
The employees at this location were exceptionally helpful.
Hertz is a US Car Rental based in Newburgh, New York. Hertz is located at 1025 1st St, Newburgh, NY 12553, USA.
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